Order and Payment

Are international orders acceptable?
Yes. We can arrange shipment to any country.

Delivery charges for orders from the Online Shop?
Orders submitted online can be delivered to all the countries. The shipping charge differs from the shipping address and package content. For more detail, you can check when checking out.

What payment methods are accepted?
PayPal and common credit cards in the market are accepted.

Which payment methods are accepted in the Online Shop?
We accept Paypal, Credit Card, ACH, Bank Wire, e-check.

My payment failed – what can I do?
If you are experiencing error messages when making a payment, please be sure you have entered the correct details by double-checking your information. Check with your bank to ensure there are no problems with your account. After this, please contact our customer service here and submit details and we can issue an invoice to you for payment.

Can I request for a copy of order invoice?
Sure, you can contact our sales service team for a copy of order invoice.

How do I track my order?
Our website offers order tracking service and you just need to login the website and click “Track My Order” , input an tracking number.

Shipping and Delivery

What is the estimated time of delivery for my order?
In general, you will get your item within 5-9 business days according to standard shipping service by USPS, UPS, DHL.

Do you accept international shipping address?
Yes, all orders will be shipped by USPS, UPS, DHL. Non-US regions can also be sent by international express.

Return&Refund
What should I do if I receive a damaged or wrong product?
We sincerely apologize for the inconvenience! You may contact us for a refund or a reshipment.
Note: The order number is needed. Please also submit photos of the wrong item(s) you received.